SystemSculpt

Last updated: April 5, 2025

Overview

This policy outlines the terms regarding refunds for services and digital products offered by SystemSculpt. By making a purchase, you agree to this Refund Policy. Please read it carefully.

Consultation Sessions

Cancellation (More than 24 hours notice): If you cancel a scheduled session with more than 24 hours' notice via email, you are eligible to reschedule the session at no additional cost, subject to availability. No monetary refunds are issued for cancellations.
Cancellation (Less than 24 hours notice) & No-shows: Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session without notice (no-show), will result in the forfeiture of the session and the associated fee. The session will be considered used, and no refund or rescheduling option will be provided.
Completed Sessions: All consultation sessions are considered final once completed. No refunds will be issued based on satisfaction with the consultation provided.

Digital Products

All sales of digital products (such as e-books, templates, courses, or other downloadable/accessible content) are final and non-refundable once the product has been delivered or access has been granted via your account.

Due to the immediate access and intangible nature of digital goods, we do not offer refunds or exchanges for reasons including, but not limited to: change of mind, dissatisfaction with content, or accidental purchase.

Non-Delivery/Access Failure: The only exception is if you experience a verifiable technical failure originating solely from our platform that prevents you from accessing the purchased digital product entirely. In such documented cases, please contact support within 7 days of purchase. We will first attempt to resolve the access issue. If we verify that access cannot be provided due to a fault on our end, a refund may be issued at our sole discretion. Issues related to your device, internet connection, software compatibility, or failure to read product requirements do not qualify for a refund.

Session Packages

Session packages are offered at a discounted rate based on the purchase of multiple sessions upfront.

Refunds: Session packages are non-refundable, either in whole or in part.
Unused Sessions: Any unused sessions remaining in a package are non-refundable and cannot be exchanged for cash or other services.
Expiration: Session packages expire 12 months from the date of purchase. Unused sessions remaining after the expiration date are forfeited and are non-refundable.

Subscription Services

For any subscription-based access to resources or services:

Cancellation: You may cancel your subscription at any time through your account settings. Your cancellation will take effect at the end of your current billing period.
No Partial Refunds: We do not provide refunds or credits for partial subscription periods or unused time within a billing cycle. You will retain access to the subscription service until your current billing period ends.
Access Failure Exception: If you are unable to access the core subscription service for a prolonged period due *solely* to a verified technical failure on our platform, please contact support. We may, at our discretion, offer a pro-rated service credit or refund for the period of verified non-access caused by our systems.

Chargebacks and Disputes

IMPORTANT: Before initiating a chargeback, you must first attempt to resolve any issues directly with us by contacting mike@systemsculpt.com.

Initiating a chargeback for reasons disputed by this policy may result in:

Immediate suspension or termination of your account and access to all services and products
Being banned from future purchases
Legal action to recover the disputed amount plus associated fees and costs
Reporting to credit agencies and chargeback databases
Collection proceedings

We maintain comprehensive records including access logs, IP addresses, download records, and usage data to contest invalid chargebacks. By making a purchase, you explicitly agree that initiating a chargeback without first attempting resolution directly with us constitutes a breach of contract.

Evidence and Documentation

We maintain detailed records of all transactions and service delivery, including:

Transaction timestamps and payment confirmations
IP addresses and device information at time of purchase
Access logs showing successful downloads or service usage
Email delivery confirmations
Session attendance records
Support ticket history

This documentation will be used to dispute any chargebacks or claims that violate this refund policy.

How to Report an Issue

To report a verifiable technical issue related to product access or delivery as outlined in the exceptions above, please email us at mike@systemsculpt.com with:

Your name and account email address
Purchase date and order details
Detailed description of the technical issue preventing access
Relevant screenshots or error messages documenting the issue

Please note that inquiries regarding dissatisfaction or change of mind will be referred back to this policy.

Refund Processing (for Approved Exceptions)

In the rare event a refund is approved based on the explicit exceptions noted above, it will typically be processed within 7-14 business days to the original payment method. Processing times may vary based on your bank or payment provider.

Lifetime Licenses and One-Time Purchases

Lifetime licenses and one-time purchase products are:

Non-refundable under all circumstances once payment is processed
Non-transferable to other users or accounts
Subject to our Terms of Service and Acceptable Use Policy
May be revoked for violations of our policies without refund

Bundle Purchases

Product bundles are sold as a single unit and:

Cannot be partially refunded
Cannot be broken up or individual items returned
Are subject to the most restrictive refund terms of any included item

Free Products and Promotions

Products obtained for free, through promotions, or with discount codes:

Are explicitly non-refundable
Cannot be exchanged for cash or credit
May be revoked if terms of the promotion are violated

Currency and Payment Methods

All refunds (in the rare cases where approved):

Will be issued in the same currency as the original payment
Will be returned to the original payment method only
May be subject to currency conversion fees by your bank
Do not include any payment processing fees

Legal Remedies

By making a purchase, you agree that:

Your sole remedy for dissatisfaction is to stop using our services
You waive any right to seek injunctive or equitable relief
Any disputes will be resolved through binding arbitration as outlined in our Terms of Service
You will not make any public statements disparaging our services if seeking a refund

Acknowledgment

By completing a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. You further acknowledge that you are purchasing digital products or services that are delivered immediately upon payment, and you waive any cooling-off period or right of withdrawal that might otherwise apply under consumer protection laws.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services or purchase of products after changes are posted constitutes acceptance of those changes. However, changes will not apply retroactively to purchases made before the policy update.

Governing Law

This Refund Policy is governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes arising from this policy shall be resolved in the courts of California.

Contact Us

For questions specifically about this Refund Policy or to request consideration for an exception, please contact us at:

Email: mike@systemsculpt.com
Subject Line: Refund Policy Inquiry
Response Time: Within 3-5 business days