Refunds and cancellations

Published October 24, 2026 · Effective October 24, 2026

SystemSculpt is a product of Trellisbyte LLC. Who handles a refund depends on where you bought:

Purchases on systemsculpt.com

Digital sales are generally final, subject to the exceptions and mandatory rights below. We don't offer discretionary change-of-mind refunds on licenses, subscriptions, credit packs, recurring credit packs, auto-reloads or downloadable resources. Please check what a product includes before you buy.

Billing mistakes. If we charged you twice, charged you after your cancellation took effect or charged the wrong amount, we investigate and refund the mistaken charge. Contact support@systemsculpt.com with the charge details. This does not limit any statutory right or deadline.

Failed delivery. If you can't get the license, access or resource you paid for, contact support promptly, preferably within 14 days so we can help quickly. We'll restore access, provide another format, or refund you if we can't deliver it. This request for prompt contact does not shorten statutory rights or remedies.

Faulty or not as described. If a product is faulty or not as described, your statutory remedies always apply. Nothing in this policy limits your rights under the Australian Consumer Law or your statutory conformity rights in the EU and UK.

EU and UK: digital content

Where a statutory withdrawal right applies, it is ordinarily 14 days from the contract. For qualifying digital content supplied immediately, that right is lost only when the applicable legal requirements are met, including your prior express consent to supply, acknowledgment of the loss of the right and the required confirmation. A one-time payment does not by itself make a product digital content or remove your rights.

EU and UK: services and subscriptions

Where a service withdrawal right applies, you may exercise it using the withdrawal form or by emailing support@systemsculpt.com. If you expressly requested early performance and received the required information, the law may allow a proportional deduction for service supplied before withdrawal. Merely activating a subscription does not automatically remove the right. We make required refunds within the applicable statutory deadline, ordinarily 14 days after receiving your withdrawal notice, subject to any lawful exception. Missing required information can extend a withdrawal period.

Stopping future renewals is separate from withdrawing from a contract. After the withdrawal period, cancellation ordinarily stops the next renewal rather than refunding the current period; other mandatory remedies still apply.

How to withdraw or ask for a refund

Use the withdrawal form or email support@systemsculpt.com with your order details. We reply within two business days.

Cancelling a subscription

Cancel a website subscription at any time in your dashboard or by emailing support@systemsculpt.com. It stops renewing, and you keep access until the end of the period you've paid for. Recurring credit packs and auto-reload are separate settings: cancel a recurring pack to stop its next renewal, and turn off auto-reload to stop new reload purchases. A reload payment already submitted may complete. The auto-reload spending limit does not stop a recurring pack renewal. Cancelling does not ordinarily refund the current period, but statutory withdrawal and other mandatory rights remain available. If you cannot sign in, contact support for help cancelling; inability to access the dashboard does not remove your cancellation rights.

App Store purchases

Apple processes purchases made in the SystemSculpt iPhone app and handles App Store refund requests. Request a refund at reportaproblem.apple.com. This route does not remove any non-waivable consumer rights against the party responsible under applicable law.

To stop renewal, cancel at least 24 hours before the current period ends, on your iPhone in Settings > Apple Account > Subscriptions. Deleting the app or your SystemSculpt account doesn't cancel an App Store subscription.

After a refund or chargeback

Refunds and payment disputes may result in adjustment or suspension of the associated access and remaining credits, depending on the purchase, refund amount and dispute outcome. Unrelated paid entitlements are not automatically removed. A refund does not necessarily cancel future renewals, so also check your subscription's status. You can contact us about an incorrect charge without giving up your rights to dispute it through your payment provider.