Refund Policy

Last updated: April 5, 2025

Overview

This policy outlines the terms regarding refunds for services and digital products offered by SystemSculpt. By making a purchase, you agree to this Refund Policy. Please read it carefully.

Consultation Sessions

• Cancellation (More than 24 hours notice): If you cancel a scheduled session with more than 24 hours' notice via email, you are eligible to reschedule the session at no additional cost, subject to availability. No monetary refunds are issued for cancellations.
• Cancellation (Less than 24 hours notice) & No-shows: Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session without notice (no-show), will result in the forfeiture of the session and the associated fee. The session will be considered used, and no refund or rescheduling option will be provided.
• Completed Sessions: All consultation sessions are considered final once completed. No refunds will be issued based on satisfaction with the consultation provided.

Digital Products

All sales of digital products (such as e-books, templates, courses, or other downloadable/accessible content) are final and non-refundable once the product has been delivered or access has been granted via your account.

Due to the immediate access and intangible nature of digital goods, we do not offer refunds or exchanges for reasons including, but not limited to: change of mind, dissatisfaction with content, or accidental purchase.

• Non-Delivery/Access Failure: The only exception is if you experience a verifiable technical failure originating solely from our platform that prevents you from accessing the purchased digital product entirely. In such documented cases, please contact support within 7 days of purchase. We will first attempt to resolve the access issue. If we verify that access cannot be provided due to a fault on our end, a refund may be issued at our sole discretion. Issues related to your device, internet connection, software compatibility, or failure to read product requirements do not qualify for a refund.

Session Packages

Session packages are offered at a discounted rate based on the purchase of multiple sessions upfront.

• Refunds: Session packages are non-refundable, either in whole or in part.
• Unused Sessions: Any unused sessions remaining in a package are non-refundable and cannot be exchanged for cash or other services.
• Expiration: Session packages expire 12 months from the date of purchase. Unused sessions remaining after the expiration date are forfeited and are non-refundable.

Subscription Services

For any subscription-based access to resources or services:

• Cancellation: You may cancel your subscription at any time through your account settings. Your cancellation will take effect at the end of your current billing period.
• No Partial Refunds: We do not provide refunds or credits for partial subscription periods or unused time within a billing cycle. You will retain access to the subscription service until your current billing period ends.
• Access Failure Exception: If you are unable to access the core subscription service for a prolonged period due *solely* to a verified technical failure on our platform, please contact support. We may, at our discretion, offer a pro-rated service credit or refund for the period of verified non-access caused by our systems.

Chargebacks

Initiating a chargeback for reasons disputed by this policy may result in the suspension or termination of your account and access to all services and products. We maintain records of service usage and product access to contest chargebacks made against the terms of this policy, which you agree to upon purchase.

How to Report an Issue

To report a verifiable technical issue related to product access or delivery as outlined in the exceptions above, please email us at mike@systemsculpt.com with:

• Your name and account email address
• Purchase date and order details
• Detailed description of the technical issue preventing access
• Relevant screenshots or error messages documenting the issue

Please note that inquiries regarding dissatisfaction or change of mind will be referred back to this policy.

Refund Processing (for Approved Exceptions)

In the rare event a refund is approved based on the explicit exceptions noted above, it will typically be processed within 7-14 business days to the original payment method. Processing times may vary based on your bank or payment provider.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services or purchase of products after changes are posted constitutes acceptance of those changes.

Contact Us

For questions specifically about this Refund Policy, please contact us at:

Email: mike@systemsculpt.com