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Support playbook
Prep accurate diagnostics before you file a ticket. The tooling below mirrors the support triage workflow.
Before you contact support
Run through this checklist to capture the environment, visible failure, and reproduction steps before you file.
Step 1
Capture environment details
Record your SystemSculpt version, Obsidian version, operating system, exact action, and the notice shown on screen.
Step 2
Validate license & service connectivity
Click “Activate” in Settings → SystemSculpt → Account to confirm your license and service connection before you escalate.
Step 3
Capture the visible failure
Take a screenshot of the notice or failed job state, then copy the diagnostics snapshot from Advanced settings.
Step 4
Attach a reproduction transcript
Open the saved chat markdown file and include the relevant transcript, prompt, and attachment names with your report.
Step 5
Rebuild SystemSculpt embeddings
Run Rebuild SystemSculpt embeddings after major vault changes or when semantic results look stale.
Where to file
Pick the channel that matches the severity of your issue. Email and the contact form fan out to the primary support queue; GitHub Issues is best for tracked bugs and feature requests.
Email support
Email
support@SystemSculpt.com with the plugin version, exact action, visible notice, and a screenshot when useful.GitHub Issues
Report bugs and request features at
github.com/SystemSculpt/obsidian-systemsculpt-ai/issues — the central tracker for release follow-ups and support.Contact form
Use
/contact when you want to describe the problem in the browser.TipInclude your plugin version, reproduction steps, visible notice, and the affected chat transcript when it is relevant.
Diagnostics you already have
These utilities expose the account and job state that matters during debugging.
Request ID
Copy the visible request ID from a failed managed operation when contacting support.
Credits & usage
Shows the managed account balance and recent metered operations.
Account status
Revalidates the SystemSculpt license and surfaces a bounded account or connection error when activation fails.
Embeddings status
Shows index progress and provides a managed rebuild action when vault search needs repair.
Need more guidance? Review the troubleshooting procedures or scan the FAQ for policy questions before escalating.